Field Application Scientist, Mid-West US (MN, WI, IA, IL,... Job at Olink, Minnesota

Q1dPcWNRNzA0YWc3V0owNnNhRHVBYlBqRVE9PQ==
  • Olink
  • Minnesota

Job Description

Who we are

Olink, part of Thermo Fisher Scientific, is transforming the understanding of human diseases through advanced proteomics. We are driven by a commitment to innovation, quality, and transparency, providing exceptional solutions and support for human protein biomarker discovery. 

For many years, the critical role of proteins in human biology has been recognized, but technological constraints limited comprehensive research into their potential across various biological processes and diseases. With our innovative Olink solutions, scientists can now measure thousands of human proteins simultaneously using just a few microliters of blood. Our highly specific and validated assays cover a wide dynamic range, empowering groundbreaking research. 

Our services include flexible protein biomarker solutions, with a robust library of thoroughly validated assays covering ~5000 proteins. As we expand globally, we continue to play a pivotal role in shaping the future of scientific discovery. To learn more, visit . 

Position Description

The role of FAS Is an exciting and extremely important position that combines customer facing activities with various internal collaborations to meet our goal of maintaining Olink’s high customer satisfaction.

We believe that a successful FAS at Olink enjoys working in a dynamic environment with strong customer focus. You enjoy facing new challenges and solving complex problems, both independently and in collaboration with your team members. As a person, you are scientifically driven, have a positive attitude and have excellent communication skills. You are comfortable with taking the initiative and can prioritize your work. If you appreciate working in an energetic and enthusiastic team and would like to contribute to a new era in biomarker research, then Olink Is the place for you.

Check out our PEA technology here:

Primary Responsibilities

  • Provide advanced application support to customers and business development managers (BDM) to support pre-sales and post-sales processes
  • Conduct follow up meetings, telephone conferences, e-mail, customer visits and conferences. This includes scientific support for BDMs, troubleshooting issues related to user technical skill, instrument operation, and data analysis to ensure highest customer satisfaction
  • Provide high quality internal support for analysis service teams and collaborate extensively with biostatisticians to ensure project success and high customer satisfaction
  • Advise and support core labs in laboratory setup
  • Actively collaborate with different departments of the company to find the best solution to queries and issues from Olink customers
  • Communicate courteously with customers by telephone, email, letter and face-to-face, and keep accurate records of discussions and/or correspondence with customers
  • Ensure that customers receive the best possible support and service via e.g., meetings, telephone conferences, e-mail, and customer visits
  • Make suggestions for improvements of product and internal process based on customer feedback
  • Handle customer complaints, provide appropriate solutions and alternatives in a timely manner
  • Conduct trainings of core labs and external customers
  • ~25% travel within your region and potentially internationally if absolutely required

Qualifications/Skills

  • MS or PhD in Molecular Biology or related scientific field
  • Excellent knowledge in proteomics and biomarker discovery
  • Strong interest in hands on work with laboratory instruments such as pipetting robots, systems for automatization of workflow and PCR instruments etc…
  • Strong analytical and problem-solving skills
  • Strong presentation skills with proven experience of previous service-minded customer facing work
  • Customer and service-minded focus on all aspects of the work
  • Proven experience in working independently across different disciplines in an efficient and structured fashion
  • Previous experience with Olink technology, Fluidigm BioMarkHD, Illumina NovaSeq600, SPT LabTech Mosquito & Dragonfly, is a plus
  • Excellent written and verbal communication skills in English. Any additional language is a plus

Job Tags

Flexible hours,

Similar Jobs

Stockton, Barker & Mead, LLP

Legal Secretary/Assistant Job at Stockton, Barker & Mead, LLP

 ...documents from digital audio files dictated by attorneys. Prepares legal papers using fill-in forms published by the New York Workers...  ...of correspondence, documents, and other printed matter. ~ Assist attorneys in collecting information. ~ Drafts and transcribes... 

Lovisa

Retail Key Holder- West County Mall Job at Lovisa

** IN STORE HIRING EVENT NOVEMBER 6TH! ON THE SPOT HIRING. LOCATED AT WEST COUNTY MALL 80 West County Center, Des Peres, MI Job description Join the Lovisa America team: It is exciting times at Lovisa with many new stores opening across America, so we are... 

Quontic

Post Closing Coordinator Job at Quontic

Why Work for Quontic? Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more...

NoeCee Global Inc.

Junior Marketing Associate Job at NoeCee Global Inc.

 ...Join Our Team as an Entry-Level Marketing Associate!No Experience? No Problem. Were Looking for Ambitious, Driven Individuals to Grow with Us! Position Overview:As anEntry-Level Marketing Associate, youll have the opportunity to learn and grow in various aspects of... 

St. George Village

LPN Full-Time Job at St. George Village

 ...Licensed Practical Nurse (LPN) Full Time Shifts Available: 11:00 AM 7:00 PM (Skilled Living) and 7:00 AM 3:00 PM Location...  ...St. George Village? Person-Centered Community: Youll work in a true home environment where residents are treated with dignity, and...