Job Description

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The Post Closing Coordinator ensures accurate and timely completion of mortgage loan transactions by reviewing loan documentation, coordinating with various stakeholders, and ensuring compliance with regulatory requirements and company policies.

Job Responsibilities:

• Review loan documentation, including closing disclosures, promissory notes, deeds of trust, and title policies, for accuracy, completeness, and compliance with regulatory guidelines and investor requirements.
• Coordinate with internal departments, such as underwriting, funding, and servicing, to resolve any post-closing issues and ensure timely resolution of exceptions.
• Collaborate with settlement agents, attorneys, title companies, and other external parties to obtain any missing documents or information required for loan file completion.
• Ensure the accurate and timely delivery of loan documents to investors, mortgage insurers, government agencies, and other relevant parties.
• Monitor key performance metrics related to post-closing activities, such as document turnaround time, data accuracy, and file completeness.
• Assist in the resolution of escalated customer inquiries or concerns related to post-closing matters.
• Maintain accurate and organized loan files and documentation, ensuring compliance with record-keeping requirements.
• Stay up to date with industry changes, regulatory guidelines, and best practices related to post-closing processes and procedures.
• Contribute to process improvement initiatives to enhance operational efficiency and customer experience within the post-closing department.
• Assist in training and mentoring new team members to ensure a smooth onboarding process.
• Perform other related duties and responsibilities as assigned by management.
• Perform special projects, and additional duties and responsibilities as required.

Requirements

Education and Experience Requirements:

• Bachelor's degree (or equivalent); OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area. 

• Additional one (1) years of progressive experience in functional area.

Additional Requirements:

• Demonstrated skills and experience with mortgage operations functions.
• Knowledge of mortgage loan documentation, closing processes, and regulatory requirements, including RESPA, TILA, and TRID.
• Demonstrated experience with Microsoft Office 365, mortgage loan origination systems, and document management software.
• Familiarity with loan delivery platforms, investor requirements, and secondary market guidelines is preferred.
• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.
• Analytical and problem-solving skills.
• Interpersonal and communication skills with the ability to speak confidently.
• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats.
• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner.
• Self-directed, yet effective working as part of a collaborative team.
• Responsive and customer-focused with a demonstrated use of professional judgment.

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Benefits

This role's annual base salary range is $59,000 - $76,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full time employees are eligible for:

• Health, Dental, Vision, & Life Insurance
• Financial Wellness Planning & Coaching
• Counseling Support Services & Resources
• Paid Parental Leave
• Pet Insurance
• 401K Match
• Employee Bank Accounts with Quontic
• Generous Paid Time Off

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