ALTITUDE ROOFING
At Altitude Roofing, we are dedicated to providing high-quality roofing services for both residential and commercial customers. With our commitment to exceptional craftsmanship and customer service, we've become a trusted name in the industry.
Job Overview:
We are looking for a Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our customers, providing expert support and ensuring a positive experience. Whether it's answering questions, troubleshooting issues, or resolving concerns, you'll be responsible for maintaining our high standards of customer service. If you thrive in a fast-paced environment and are passionate about helping others, we'd love to hear from you!
Key Responsibilities:
• Answer inbound calls and respond to customer inquiries related to roofing services, including scheduling consultations, providing estimates, and explaining services.
• Assist with processing customer orders, changes, and follow-ups.
• Provide clear, accurate, and timely information to customers via phone, email, and chat.
• Handle customer complaints and concerns, offering appropriate solutions to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions using the company's CRM system.
• Collaborate with other team members and departments to address customer issues effectively.
• Follow up on customer issues to ensure they are resolved to the customer's satisfaction.
• Help in organizing and maintaining the customer database, ensuring customer information is up-to-date.
Requirements:
• 1-2 years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Flexibility to adapt to changes and maintain productivity in a dynamic work environment
• Strong problem-solving skills and attention to detail
• Proficient with computers and CRM systems (prior experience with customer service software is a plus).
Benefits:
• 401(k) with company match
• Dental insurance
• Flexible schedule with remote work options
• Health insurance
• Paid time off (PTO)
• Vision insurance
• Career growth opportunities and continuous training.
• Tuition Assistance Program.
Schedule:
• Monday to Friday
• Full-time and part-time positions available.
Pay:
• $30.00 - $35.00 per hour
• Expected hours: no less than 40 per week
• Location: Remote.
If you are a motivated and customer-focused individual, please submit your application to join our team!
...be boring? Are you eager to dive deep into industries like supply chain, automation, and technology to become an expert in what you write about? If so, we'd love to meet you! We're a fast-paced B2B marketing agency looking for a talented Content Writer to craft compelling...
Stick With Me Sweetsmakes handcrafted chocolates! We work in Brooklyn to produce and ship our chocolates, which are soldat our sweet little shop in Manhattan and also shipped around the country. At our kitchen facility in the Brooklyn Navy Yards, we're looking to ...
...Density Screening and MRI), laboratory services, O.R.'s and Endoscopy, Rehabilitation and Infusion Services Integrated electronic health record or EMR, MEDITECH, which is shared by our sister hospitals of North Country Healthcare, Androscoggin Valley Hospital and Weeks...
...Details Description The Winch Truck Operator 1 drives and operates a winch truck equipped with a mechanical winch to load and move frac tanks, mud tanks, and pits. May also utilize a flatbed trailer to pick up, transport, and unload oil field servicing or drilling...
...enrolled first year PharmD student in good standing with an accredited pharmacy school and current unencumbered Oregon Board of Pharmacy Intern license. Successful completion of Medical Pharmacy Technician course preferred. All job offers are contingent upon...