Join an amazing global healthcare organization with lots of opportunities for growth!
Awesome benefits include:
Medical ~ Dental ~ Vision ~ Nutrition Management ~ Fitness Programs ~ Retirement ~ Daily-Life Assistance ~ Family Resources ~ Educational Benefits ~ Discount Programs ~ Pet Insurance ~ Auto/homeowners/rental Insurance ~ Paid Time Off ~ And Much More
Location:
Remote: From Maryland, Virginia, Washington, DC, Pennsylvania, Delaware, or Florida
Onsite: As Needed
Position Summary:
Works under the supervision of the Program Director Patient Experience, this role is responsible for data analytics and additional support of performance measures, ongoing measurement, data collection, reporting, data visualizations and information dissemination for patient, family, volunteer, patient and family advisory council (PFAC), and patient relations data sources across JHM. Responsible for structuring the strategic design and maintenance of business intelligence applications. Identifies, researches, and resolves technical problems related to the patient experience survey program, patient relations database (RL Solution), Volunteer service platform (VSys), and day-to-day relationships with the vendors. Ensures that the use of business intelligence applications enhances clinical & business decision-making capabilities. Work is generally independent and collaborative in nature, supporting entity and system patient relations and patient experience leads. Engages in data exploration exercises with a variety of complex business intelligence tools, requiring knowledge of relational database structures. Specifically, this role will often be leading impact analyses to determine which and how specific interventions are or are not having a statistically significant impact on patients. Collaborates with other analytic teams and the central engineering team as directed, particularly patient safety, quality and finance, in order to better inform stakeholders on the value that improvement increases reimbursement
Education:
A Bachelor's Degree is required.
Required Licensure Certification, etc.
EDW internal certification is required within 12 months.
Work Experience:
Requires a minimum 4-7 years of related experience in healthcare, including a minimum of 3 years of data analytics experience. Ideally, familiarity with CAHPS administration requirements.
Knowledge:
Skills:
Salary Range: Minimum 37.14/hour - Maximum 65.01/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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