Job Description

**Job Summary** The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The senior engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth. Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role. This role will report to the Manager of Engineering role in the Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI headquarters as determined by management. **About Us** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of SHI is our employees - all 6,000 of them.** If you join our team, you'll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive - in our offices or yours. **Responsibilities** Include, but not limited to: + Build, support and implement a wide range of solutions using platform services for both internal and customer purposes. + Manage and configure platform infrastructures, applications, and collaboration tools. + Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives. + Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria. + Monitoring and diagnosing performance issues to ensure optimal system performance. + Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs). + Stay updated with industry trends, emerging technologies, and best practices. + Continuously seek opportunities for personal and professional growth. + Track time and document work out of SHI's PSA system, submitting weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of required Audit's. + SOW Scoping, development, and build out assistance on a per-request basis. + Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests. + Assistance at all lower level's where needed based on resource constraints. **Qualifications** + Bachelor's degree in a relevant field or equivalent practical experience + 3-5+ years of relevant work experience (preferably in a managed services environment). + Expertise working with version control systems (such as Git, AzureDevOps). + Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security + Expert level experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc. + Vast understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory **Required Skills** + Expert level designing and building cloud solutions using Azure services and build/deploy using IAC - Terraform or CloudFormation. + Proven success in contributing and taking lead on IT Projects, collaborating with internal/external customer, and ensuring timely delivery and alignment with business objectives. + Proficient in version control systems (such as Git, AzureDevOps). + Expert knowledge with Windows Server/Linux OS/terminal/AWS CLI skills. + Extensive knowledge with Automation and Scripting - basic scripting using python, nodeJS or other. + Strong proven success in conducting technical internal/customer facing meetings in a professional manner. + Strong technical writing and communication skills. **Certifications Required** + Microsoft Azure Professional level certificate or ability to obtain within 3 months of hire. + ITILv3+ Certificationor ability to obtain within 6 months of hire. + Security Certifications: Industry-recognized certifications such as CISSP or CISMor ability to obtain within 9 months of hire. **Unique Requirements** + Travel by air for up to 10% annually. This travel will primarily be for customer meetings, events, and office. + This position requires to work overtime and be open to working during holidays when business needs demand it. + As part of a rotating on-call engineer schedule, you must provide after-hours support for escalations. + Maintain the required utilization levels.These requirements may change quarterly to align with evolving business needs. **Additional Information** + The estimated annual pay range for this position is $70,000 - $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. + Equal Employment Opportunity - M/F/Disability/Protected Veteran Status Refer a friend to this job ( **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _US-Remote_ **Requisition ID** _2024-17810_ **Approved Min (Total Target Comp)** _USD $70,000.00/Yr._ **Approved Max (Total Target Comp)** _USD $140,000.00/Yr._ **Compensation Structure** _Base Plus Bonus_ **Category** _Technical Presales/Post Sales_

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Holiday work, Work experience placement, Remote job, Worldwide, Home office, Flexible hours,

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