Job Description

Pay rate: $24 per hour  - Use our Daily Pay benefit and get access to your pay as you need it.

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Lakes Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Lakes team.

Job Description

Supports resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders.

This individual must possess and adhere to the following core values:

• Integrity  – Doing the right thing when no one is looking.
• Passion  – Creating a positive impact.
• Work Ethic  – Taking pride in your work.

As the Hotel Maintenance Technician 3:

• Perform and lead engineering projects, guest calls, blitzes, repairs, and preventive maintenance as directed by resort management.
• Conduct routine inspections to ensure safe and proper operation of MEP systems following resort guidelines.
• Perform preventive maintenance, troubleshooting, and replacement of HVAC and mechanical components.
• Diagnose plumbing fixtures, handle clogs, and conduct repairs and equipment replacements.
• Expertise in troubleshooting and repairing electrical components, such as breakers and contactors.
• Repair and troubleshoot appliances and household fixtures.
• Install, repair, and replace tiles, grout, vinyl, and carpet as needed.
• Lead small construction projects, including drywall, carpentry, concrete, and flooring.
• Work with pools, spas, and water features, including chemical balancing and maintenance of all MEP equipment.
• Participate actively in procurement and inventory processes to ensure materials and tools are available for work.
• Proficient in operating resort operations software and devices (HotSOS and other applicable systems).
• Read and interpret technical data, blueprints, and OEM manuals.
• Communicate professionally via radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as required by resort management.
• Safely use hand tools, power tools, and battery-powered tools needed for the job.
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
• Lead and implement safety practices and guidelines.
• Recognize and identify potential safety hazards on the property.
• Communicate and interpret guest needs with positive interactions to reach resolutions.
• Adhere to all CFI/Westgate Resorts policies and procedures.
• Always represent Westgate Resorts professionally through appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• High school diploma required.
• Minimum of 3 years of hands-on experience in trades and maintenance within a resort or commercial environment. 
• Written and verbal communication in English is expected. 
• Must have and maintain a valid driver’s license.
• CPO (Certified Pool Operator) license required by the resort.
• Universal EPA HVAC license required by the resort.
• Regularly, the team member must lift, move, push, or pull up to 50+ pounds.
• Strong communication skills required to excel in interactions with guests and colleagues.
• Ability to be versatile, work well under pressure, and meet deadlines. 
• Must be self-motivated, detail-oriented, and able to work with enthusiasm and focus.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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