Job Description

Guest Experience Agent (FT) (Front Desk Agent)-Experience Preferred Location Waikīkī, HI :

Company Overview

One of only 17 hotels located on Kalakaua Avenue, Hotel La Croix was built in 1972 as the first Hyatt (“Hyatt Lodge”) in Hawaii. We are looking for motivated team members interested in ground floor opportunity to experience the redevelopment of the hotel into one of the top destination boutique hotels in Waikiki. Hotel La Croix is currently ranked #15 on TripAdvisor for Oahu and we are looking to improve that ranking.

Goal

Hawaii has a lot to offer, the weather, the beaches, the food, the mountains and most of all our people. Our goal is to offer guests a memorable experience by being their advocate during their stay in our Hotel.

Summary

As a Guest Experience Agent, one must assist our guests with Love + Aloha in all related functions and maintain a high standard of service and hospitality.

Qualifications

• High school diploma or GED required.
• Negative drug test required before starting
• Please include 3 references from past supervisor or managers.

Prerequisites

• Previous hotel front desk experience required. Pay starts at $20 per hour and final offer will increase based on previous hotel front desk experience and overall industry knowledge.
• Complete flexibility required. This position will not have a set schedule and will be required to work both AM & PM shifts, weekdays and weekends.
• Must have an outgoing and engaging personality. Must be comfortable interacting with guests from all over the world. Attention to detail and a strong desire to provide the best possible service experience for our guests.

Essential Functions

• Point person for the guest experience, pre, during, and post stay.
• Take ownership of the guest experience and delivery a personalized and memorable experience to each of our guests.
• Engaging with guests to offer them a love and aloha experience.
• Delivery of anticipatory service by seeking to understand the guests needs.
• Communicate with the appropriate departments for any guest issues.
• Make reservations and engage with guests throughout the reservations and prearrival process.
• Resolve guest issues in a calm and professional manner, providing solutions and making sure all guests have a 5-star experience.
• Develop a relationship with guests and provide services & recommendations for dining, shopping, actives, taxi, shuttles, wake-up calls, etc.
• Be self motivated to improve everyday.
• Have pride your work environment; keep the front desk as well as lobby areas clean and well organized.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work Location: In person

Job Tags

Hourly pay, Holiday work, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, Weekday work,

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