Job Description

NorthAmerican Concessions located in Chicago Midway Airport is looking for Food Service Workers to join our strong team. Our ideal candidate is self-driven, motivated, and hard-working.

Position Summary: The Food Service Worker (FSW) is responsible for preparing and/or packing food items while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary based on client requirements and business needs.

Essential Functions:

• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs.
• Replenishes food items and ensure product is stocked to appropriate levels
• Performs a quality check on all product being sold and prepared prior and during the shift.
• Must be knowledgeable on current menu and promotional/seasonal menu items
• Suggests food and drink pairings and upselling
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Adheres to safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets
• Cleans and sanitizes unit to proper food safety levels
• Manages special requests ie; allergen issues
• Ability to work on all register systems
• Breaks down, cleans, and sanitizes workstations
• Other duties and tasks as assigned by manager

Qualifications:

• Previous food service experience preferred
• Must be able to obtain food safety certifications, i.e., Basset, Food Handler’s, & Allergens
• Demonstrates excellent customer service skills
• Requires occasional lifting, carrying, pushing/pulling of up to 25 lbs.
• Ability to stand for up to 90% of the shift
• Must have excellent communication skills
• Must have the ability to get badged by The Chicago Department of Aviation, which includes a federal background check, as well as maintaining the badge.
• Must be able to uphold all CDA and TSA regulations related to safety and security

Benefits at NorthAmerican Concessions

Health Insurance, Dental Insurance and Vision Insurance are offered after employees pass their 90-day probationary period, and if elected, it will begin on the first day of the month following the passage of the probationary period.

PTO (Paid Time Off): Employees will receive 80 hours of PTO after accruing a full year of full-time service. Employees are permitted to begin using accrued PTO time after they work a minimum of six (6) months. PTO will increase at the five (5) year mark and at the ten (10) year mark.

Paid Sick Time : Employees receive 40 hours of Paid Sick Time per year and they are permitted to start using it after they pass their 90-day probationary period.

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